CenterEdge Software has issued an urgent alert to its partners regarding a security threat involving individuals impersonating members of their support team. These impersonators are attempting to gain unauthorized access to customer systems, potentially compromising data and causing harm.
CenterEdge's support team will never request system access without prior communication and verification through their official ticketing process.- If there is any doubt about the legitimacy of a request, partners are urged to contact CenterEdge directly through their official support line before taking any action.
- Grayson Cooper and Full Swing IT, reportedly operating out of Alabama with the phone number (205) 434-5750, are not affiliated with CenterEdge Software and do not represent the company.
CenterEdge is urging partners to be vigilant and report any suspicious communication immediately. Specifically, any calls, emails, or other contact from individuals claiming to be from CenterEdge Software under the names Grayson Cooper or using the title "Certified Network Analyst (CNA)" should be reported. Partners are advised not to provide these individuals with any information.
Actions Taken by CenterEdge:
CenterEdge Software has reported this impersonation scam to the Federal Trade Commission (FTC) and the Federal Bureau of Investigation (FBI).
What to Do If You've Been Contacted:
If you have received any suspicious contact or granted access to your system based on such a request, notify CenterEdge immediately at 336-598-5934 option 2 or via email at support@centeredgesoftware.com.
Chris Johnson, COO of CenterEdge Software, emphasized the importance of vigilance in maintaining the security and integrity of their communications.